Frequently Asked Questions
Everything you need to know about our smart electronics and services.
What is the standard shipping time for orders?
We offer standard shipping which typically takes 3 to 7 business days within the continental United States. International shipping times vary by location but generally range from 10 to 15 business days.
Do your electronics come with a warranty?
Yes, all products purchased from The Connected Shop include a standard 12-month manufacturer warranty that covers defects in materials and workmanship.
What is your return policy for opened items?
We accept returns within 30 days of delivery. For opened electronics, items must be in original condition with all cables, manuals, and packaging included to be eligible for a full refund.
How can I track the status of my shipment?
Once your order is processed, you will receive an automated email containing a tracking number and a link to our carrier's tracking portal.
Are your smart home devices compatible with Alexa and Google Assistant?
Most of our smart home collection is compatible with major voice assistants. Please check the 'Technical Specifications' section on individual product pages for specific compatibility details.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free installment plans through Affirm.